Musiciansfriend.com Complaint - Don't believe the price match or coupon discount hype
I called and talked with a sales person to see if they would honor an on-line coupon I found or if they would beat the price I found from another online retailer, and to both they said "no". They said they only beat prices published by another retailer. So, I went back to the other company's website, www.instrumentpro.com, and cut and pasted the URL and applicable details into the Musiciansfriend.com online form and emailed them the request with proof. A day later they emailed me back and stated they would not match the other merchant's price because that dealer wasn't an authorized dealer. The funny thing is that December of 2010 I did buy a set of Gretch drums from Musiciansfriend.com, with a price match to another dealer (which they argued with me until I said I'd just buy elsewhere- then they reluctantly sold me the drums for my son). Following the drum purchase I placed a review of the drums on their site because the drums were not the quality advertised and I got WAY overcharged. But, Musiciansfriend.com pulled my post from their site.
I'm guessing they track whomever they've extended a price match to, and based on that refuse all future discounts. Crappy service, crappy gear. That's what I've gotten from them, but they won't see my money again.