Braman Honda of Palm Beach Complaint - Buying a used car or any car BEWARE
GREENACRES, FLORIDA -- I had the worst car experience ever with Braman Honda. Found a car I wanted, came to an agreement that was put in writing on the price, was told that in order to help me with financing, I needed to go home and obtain documents, ie Bank statements, references, income verification and job verification. Advised that without 2000.00 down they could not get me financing. Returned with documents and came to agreement that 1500 down would be fine. Waited almost 3 hours for finance manager to get to me and was delayed over and over again, finally started signing documents with salesman, car was driven up in front of dealer, cleaned and taken to gas up. Went in finally after almost 3 hours to finish paperwork, and the selling price for the car was 2000 higher than agreed upon price. Was advised that the price was different related to "special financing" that they had to do for me. As if special financing of 17% interest was not enough. Advised the 2000 added on was special financing and could not be changed. Offer to give me back my money and advised them to do so, and was told they could not until the next day. This dealership knew I was starting a new job in the am, and that it was now to late in the day due to the delay in processing me to get a rent a car, and did not even have a ride home as the finance person advised my ride it was ok to leave almost 3 hours earlier. No apology for keeping me waiting extensively and told that since I would not accept the contract with the added 2000 fee, then they could still get me the car with the same monthly payment, so what was the problem. The interest rate now was 21% which increased my costs to 3100 more over the life of the loan.
They left me high and dry and did not honor their written price agreement, and then insulted me further by attempting to make me believe that they were still giving me a good deal as the monthly payment was not changing. One of the most dishonest dealers I have ever dealt with and no concern for the dilemma that resulted.