EBay Complaint - Yes you can win where so many lose (for Sellers only)
I have all the time in the world as an accident put me in bed so I have looked at how and why on Ebay.
EBay runs on listings, if one take a look you will see thousands and thousands of listing don’t sell and that’s why Ebay offers so many promotions like $.99 specials to generate more .
Buyers are their main profit and that’s what keeps their other part in operation Paypal and the reason they try to lock the buyers and sellers to it, they are one of the same company.
Now you have the reason why buyers are always correct even when they lie as Ebay can't loose any if they go against a buyer that buyer could well stop buying. So at the risk of assisting with a con, they take that risk .
Ebay knows there are far too many bad sellers out there that deliberately cheat the system, its impossible to stop or eradicate. the problem areas are sellers not having that they say they have, sellers selling the same item more than once. Sellers not describing the item correctly and deliberately misleading the buyers. Sellers bidding on their own item to get the selling auction up to a higher level, doing their own question and answer, and the list goes no and on. There is no level playing field on Ebay as their own laws make it that way, they generate dishonesty
Australia Ebay is different to USA as I found out selling to their customers. After looking at their agreement term and talking to a legal person this was the results… IN Australia they have a Government law as protection to the public in sales by either a registered business or corporate company. It covers , “not as described, not fit the use as sold, faulty, and a couple of other conditions”.
This does not cover any sales between private people selling an item or ANYONE in an auction. What they are doing in their agreement is taking this laws and misusing it as they classify everyone under these terms.
This give their buyers conditions that allows them to dishonest, as my experience has been they try to get FREE items using these conditions, I have been stung more that once. Australia is the only country that I have continual problems with and it cost me every time, I have lost so many disputes and finally have to give credits for stock without getting back the items to stay on line.
History tells the story if you read every complaint against Ebay world wide it’s a huge problem to every seller to stay on line in EBay or terminated .
It only takes three disgruntled buyers and one is history, it’s a no Win as Ebay makes one look like a criminal to everyone and your customers respect in now history as well.
THE RULES OF SERVIVAL and they work
Operate two account at a time , that way you generate a spread of customer good feedback, not for Ebay but your self. Alternate the sales build them. together, if one goes down you have the other, then start a fresh account
Every item must be loaded by 25% to cover the free ones you will get, don’t argue past offering via Paypal for the buyer to return it first then a credit and keep your fingers crossed you will get it.
We in USA don’t have a problem with sending a tracking number or freight tracking,, DO this every time
But cover your cost if you can't add insurance and load that ,
UK and Australia sellers have a distinct disadvantage as it cost huge more for a tracking on light items so I suggest you make the load 30% on the items to cover the loss. As it will be the excuse “I did not Receive the item”
The other reason for the 25% is Paypal international exchange rate it almost criminal on how they try and make you believe the rate is real. they are playing with your money
Now one other must to keep Ebay from looking to hard have separate Paypal accounts keeping different email address and log on to Ebay as well
Finally it real important that you have a great looking page, be as descriptive as you can and be honest with it, don’t under play this as it will get you a lot more sales and a lot more respect .
Do not describe what you don’t have ,, use real photo’s not some one else’s use color back drops on the pages, made it stand out against anyone else’s. Remember you’re not in competition with any one your there to sell your product and stuff the opposition,
Here is a Real secret why I sell more than anyone on the same lines . I don’t sell low priced even if they do ….Buyers are a funny lot some will buy a low cost item but the majority will take the higher price, so the load on your item will not reduce sales ,
Now you know how to sell within Ebay and stay away for being terminated and still retain your respect and profits. Go for it. enjoy