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Chik Fil A Complaint - Where's the Food?

Review by figueroa on 2011-04-03
I went to a Chick Fil A drive thru at about 10 minutes til ten, I was told there were no more sandwiches. I then stated can I have a large lemonade they stated there aren't any more either. As I drove off I saw there was a large container filled with lemonade sitting in the fridge which was visible from the vehicle.

All I'm saying is if your open till 10pm then serve till that time, or close the place down.
Comments:6 Replies - Latest reply on 2011-04-04
Posted by Venice09 on 2011-04-03:
I wonder what WAS available. At ten minutes before closing, I wouldn't expect too many choices or for the food to be fresh. I'm not sure why they couldn't give you the drink. Maybe it was a container that had to be set up for dispensing?
Posted by trmn8r on 2011-04-03:
The thing I found astonishing about this is that from the drive-thru lane visibility not only into the store but clear into a refrigerator within the store is so clear that one can observe a pitcher of lemonade.

All I'm saying is that I would have stayed at the window, and told the CSR I wanted some lemonade out of the pitcher.
Posted by Anonymous on 2011-04-04:
This is atypical for chic-fil-a and quite frankly surprises me. Drop a line to corporate ( http://www.chick-fil-a.com/Connect/Contact-Us-CARES ) .

Good review.
Posted by Anonymous on 2011-04-04:
I think what Venice said is likely, that the container might need to be set up for dispensing...or maybe it was not lemonade in the container to begin with.

This really reminds me of going to Mc D's yesterday. Got there at 9:55. My son wanted a milkshake. I asked for one, and the machine was broken. So I asked for fries, and was told there was no lunch for 5 minutes. So I said no problem, I will just have a Mc Frappe. Less than a minute later, I was able to move up to let the guy behind me order. He asked for a happy meal and fries, and was able to order it. Less than one minute later after I asked. I totally understand time limits for everything, but you have to be consistent. I just pulled out of the line and went elsewhere.
Posted by Anonymous on 2011-04-04:
I remember working at Taco Bell during my youth, and we were required to serve a full menu all the way until closing time. We just consolidated everything down to the drive-thru prep table and closed the main table down. If you're open until 10pm, then you should serve until 10pm. Very valid complaint.
Posted by Anonymous on 2011-04-04:
When I worked at KFC, we stopped cooking at a certain time before closing time so we could clean the entire restaurant, close out the registers and go home.

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