Lowe's Complaint - Garbage Service
In June of 2010 my wife and I bought a washer and dryer from Lowes. In January of 2011 the washing machine started leaking water from the bottom onto the floor. I went to Lowes to see about getting the leak fixed and was given the 1 800 number to the service provider. I called Lowes 1 800 number and got someone to come and "fix" the washer.
Upon arrival I told the repair man when the washer was leaking, and that it was towards the end of the cycle. Ultimately the repair man did not stick around long enough to see if what I was saying was true or not. I was told by this repair man that he had needed to get out to my house to clear the ticket. He also told me that if it started leaking to call him and he would come right back. Sure enough about 15 minutes after he left it started leaking just as I said it would. I called him back and he told me that he was already at another job and he would call another one of his guys. No luck. After he had called me back he told me that if I had anymore problems with the washer to call back "tomorrow" and he would see if he could get back out there and fix it. Well guess what it started leaking just like always and I called him that next day. I was told this time that I needed to call the 1 800 # back and make another ticket.
I made another call and waited for someone to call me. After about a month I called and talked to a supervisor thinking that this might get me somewhere. However I told the supervisor that this time the repair man was on my time that I had already taken time away from work for someone to come and fix my washer and they did not bother sticking around to see where the leak was coming from. The supervisor said no problem that they would work around my schedule. Wrong I was called at about 12 noon and was asked to be at my house within 30 minutes. I told them I couldn't because I was at work. So I called the 800# again to explain what had happened. I was told that they were sorry and please bear with them and try again.
well Here we are in March and on March 2nd we tried a third time. I told the supervisor that I am going on vacation for a week that this should give them ample time to get someone on my schedule so they can be there when I am at home. On March 22nd a repair man calls and says that his truck is broke down and cannot be at the house until April 2nd. I called the 800# back again this time fed up and requested a replacement. This time the supervisor seem to keep in touch with me as to what was going on with the replacement.
Finally she calls back and tells me that Whirlpool will not replace the washer until someone has had the chance to fix it. Now I am back to square one. Someone called today April 4, 2011 and asked me to be at my house in 30 minutes so they could fix the washer. I had no warning on this one. I had no idea that someone would be calling today to fix the washer.
So whatever you do, do not buy anything from Lowes and expect it to get repaired. It won't happen.