Safeco Insurance Complaint - Unreal treatment by Safeco and it recommended Body Shop
SEATTLE, WASHINGTON -- I have also been abused by Safeco and the body shop Safeco recommended. My car was involved in an accident that was no fault of my own as confirmed by Safeco. The body shop held my car for 53 days without any regards for my being without a car. The body shop only estimated and fixed body problems. The body shop contacted me on a Monday 45+ days into the repairs (?) and told me to come and pick up my vehicle on the following Thursday. When Thursday arrived the body called and explained that they had test drove my vehicle and found out that the radiator was damaged and I needed to pick it up on Monday. I went on Monday to pick up my vehicle and pay my deductible $500.00. Gerber collision never once told me their were any other concerns regarding my vehicle until I decided to look under the hood of my vehicle then the manager ran out to me and explained that I had a broken motor mount that was due to wear and tear on my 2006 Chrysler Pacific that was purchased in June of 2007. I contacted Safeco and they agreed with Gerber although Gerber Collision did not give me a written report that I have requested of them. I took my vehicle to a 2nd party repair shop and it was fixed after constant calling to Safeco and the Safeco adjuster trying to convince the 2nd party to agreed with their assessment/without justification from Gerber's verbal report. I also was informed of more mechanical damage to my car from the accident and the adjuster was adamantly claiming wear and tear on my vehicle struts which is totally out of the question of wear and tear. The 2nd repair shot sent Safeco their assessment. Safeco asked me for a 3rd opinion. I than asked for Safeco to contact their recommended body shop (Gerber Collision) to get the mechanical estimate of damage in written form so that the 1st(?) and 3rd opinion won't have the opportunity to get together and manipulate the situation. After all Gerber held my car for over 53 days. Carl the adjuster stated what if Gerber refuses to give a written account. I told him to send me a letter of their refusal and we could take it from there. I haven't heard back in 2 weeks now.
I now have my strut coming up through the hood of my car and the adjuster acts as though that is a normal occurrence. I am preparing my complaint for the Attorney Generals Office. I don't know what else I can do. If you have any suggesting please comment.