Ashley Furniture Complaint - Why Waste Money On A Warranty?
We purchased a leather couch and loveseat from Ashley's, which was quite expensive, and thought we had quality furniture. Within four months, the color was rubbed off the back of the lovseat. We also had another problem prior to that, and the technician was sent to correct that problem. In order to get the original set replaced, we were required to buy a more expensive couch and loveseat since the original style had been discontinued. We also had to add more toward the extended warranty on the leather.
Everything was okay for the first month, then we noticed a slight scrape, or maybe a defect in the leather. A representative at Ashleys Customer Service informed me that since the furniture had been delivered more than 48 hours ago, that the problem was not covered by their warranty, and that unless I knew how it happened, the extended warranty would not cover the damage either.
This is a total ripoff by Ashley that they will not honor any type warranty. Never again will I purchase an item from Ashleys.