Direct Air Complaint - Do Not Purchase From Direct Air
FLORIDA -- I purchased Open-Ended Direct Air Friend and Family tickets. I have tried several times to turn in my voucher as the deadline is at the end of this month. I have called over 60 times in the last month to have the phone give me the same tone as a disconnected number and then say all circuits are busy at this time. Then I finally got thru yesterday(Sunday) morning at 7:10 A.M. and was told they are only making reservations for people who were affected by a storm last week. I tried to explain my situation to the call representative "Becky" and she could of cared less. She was VERY unprofessional and sounded VERY white-trash. NOT a good representation for a customer service individual.
I asked to speak to a supervisor she told me there was nobody there and disconnected my call. Today I called into the Direct Air counter in Kalamazoo, MI and was told to come in for a non-published number that she could not give to me over the phone. I told her I could be in at 2:30 she said OK. I got there at 2 and she had left for the day. The person working baggage for another airline called the representative on her cell and she told him that she was wrong I could not have the number after-all to reach them directly. He called the number instead for me and was put on hold for 1 hour and 45 minutes. I had to get back to work so he left me leave much earlier but promised to give them my number so I could reserve the tickets I had ALREADY purchased and when they finally did pick up they told him they don't call customers, if I wanted to reach them it's my job to call them. He tried to reason with them and explain that I had been trying to do so but they didn't care. I found out they have 30 lines working during the week and 7-11 people working the lines on the weekend. Very CONVENIENT for them if the goal is to get you to buy into their deal to then not provide a way for you to get the service you paid for. SCAM!!!!!!!!!!!!!!