Chase Home Finance Complaint - Don't Look For Help From Chase
My wife and I put in for a loan modification thorough Chase and it was the worst thing we ever done in our lives. Originally they said to qualify you must be current on everything and that the type modification we were asking about would not reflect negative on our credit report. Our home was not up-side down, we never been late on payments, and had excellent credit. We simply had no money left month to month. We were house poor, but were not delinquent on anything. From the time we asked for relief, Chase began treating us like they were a collection agency. They got all our information of hardship, and then proceeded to damage our credit. They originally appraised our home at $400,000, how they list the value on their web site at $220,000. They put us in an escrow and said they paid our insurance and taxes, but thank God we followed up and paid it ourselves else we would have had an insurance lapse (They finally paid it for the year; though we were current with installments and asked them not to). They cut our credit card. Also when they cut our equity line of credit, and back-dated it hoping some checks would bounce by the time we got the letter in the mail (We didn’t fall for that one). Chase dragged us around 1 ½ years with no intention of helping us. We understand Chase is doing this to millions of their customers that ask for relief. In my opinion, they took what was supposed to be help for the middle class, turned it around and used it as some form of punishment. Shame on Chase!