Hawaiian Airlines Complaint - Pualani Gold Status Baggage Rule is not fair
HAWAII -- This was my letter to Hawaiian Airlines,
Hello Hawaiian Airlines,
It is very disappointing to find out that our flights even booked in December
2010 will be denied the
benefit of free luggage for myself and other companions traveling with me in
June 2011 since you
have changed that rule recently in March 2011.
I am travelling with 4 seniors, 80+ years and one over 90yrs old.
The benenfit of the free luggage was one of features that you offered to me as a
Pualani Gold Member
which convinced me to have all my traveling companions fly Hawaiian with me.
It's a membership difficult for some of us hard working independent self
employed citizens of Hawaii to earn.
This benefit would help me cope with the difficulties in traveling with my
family who are mostly seniors.
The carry on luggage would have been avoided and sent under through baggage and
I would not have to deal with
4 additional carry ons when boarding to and from our destination, PDX.
You now have taken this privilege away making it very difficult for me to handle
the elders. I feel that
we have booked our flight prior to this ruling and your negligance in recogizing
our loyalty to Hawaiian
Air disapoints me totally. I can see if our booking was made after the March
rule, I would accept,
but we booked this in December making this all different.
Your Hawaiian Mileage dept was not able to cope with my problem and almost felt
that they could care less and very insensitive
to my concerns. Your phone numbers are no where to be found. Is it because you
are not able to face the many
complaints about this issue? People probably gave up trying to voice their
unhappiness about this.
Where is the Aloha Spirit? Especially for the local people of Hawaii who
support your airlines so much?
We chose this airlines for the benefits which you are drastically changing. And
to think even when booking
before your rule date you still take the benenfit away, shame on you!
Hawaiian is definitely losing it's spirit of Aloha! Don't be surprise if your
grow too quickly. You forget who
are the real people that help local businesses. Or maybe you are not all local
anymore, that probably explains that.
I fly your airlines enough to know who is actually riding your airlines.
Many are local and or local people related to or know people from here. I
myself use to tell other people to fly
Hawaiian, and say how great you were. My feeling has changed that's for sure.
Also, I wanted to mention that in August 2010, I paid an additional $250 for
Premier Benefits. Don't you think I spend
enough money with your airlines and now just getting slapped on the face, in
front of my family.
Oh, and another thing, my 2 kids are in college and they are on the west coast.
You are not the only airlines flying those destinations.
A very disapointed passenger
P.S. I experienced the same thing as the other person who posted prior to me. The baggage rule was very recent and no notice.
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