Alamo Rental Car Complaint - We were forced to buy CDW/LDW
We had a bad experience with Alamo car rental in Orlando airport, FL. We were forced to purchase CDW/LDW insurance, although we had rental car coverage under our own vehicle policy. The customer service woman basically said if something happened to the rental car, we would be charged for rental income loss for as long as the car was in body shop for repair. That could be several months! We were told there was no insurance policy to cover that cost. There was a long line at the rental car desk. We had no time to check with our insurance company. We ended up paying $95+ CDW/LDW for 4 days of rental.
After coming back from the trip, I called our insurance agent. I was told that was a lie! We didn't need to pay it at all!