Travelocity Complaint - Beware of Travelocity
I booked a one-way airfare with both Travelocity and JetBlue. After printing out the itinerary, I noticed that I forgot to use my daughter's married name..I used her maiden name. I contacted JetBlue, and there was NO problem just adding her married name. When I contacted Travelocity, I was told that there was nothing they could do and that I would have to cancel the entire reservation (5 airline tickets) and then make a whole new reservation. I thought this was out of line, but I needed to have her name correctly added on the ticket so I cancelled the reservation and started a whole new reservation. Within a matter of 5 or 10 minutes of trying to make a new reservation, Travelocity posted new airfares which had increased for over $100.00 per passenger, which now increased the reservation by over $500.00. I voiced my complaint, and a few weeks later after "their decision" was made, they stated that it was their policy and there was nothing more they could do. Stay away from Travelocity unless you are willing to pay hidden costs and don't ever make a human mistake on their site ... you will pay dearly for it.
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