Verizon FIOS customer service Complaint - Billing nightmares
PENNSYLVANIA -- Ok let me begin at the beginning. We bought into the FiOS frenzy in August. Our representative who came to the house stated we can bundle your package and come in lower than Direct TV. I was paying 139.99 for DTV my bill for VZ should have been 129.99 for triple play. NOT..Every month I have to call for an adjustment to my account. The nightmare started in January of 2011. I paid my bill in January, they claimed they never received my payment, low and behold they credited my old telephone account. Duh. Here comes February, I did not pay the bill, as I was told to see if my credits would hit, they did not. Of course, this is the way it goes. March first at 4:30 in the morning, I made a payment over the telephone for 371.97. Ok so I thought I was done. NOT, again they kicked me when I was down. On March 4th they shut my entire service off for non payment. When I called them from my office they stated they see the confirm number of the payment I made on the first, but can not locate the funds. WTF? Service representative stated if you want your service you will have to pay again and call back for a credit, OMG are they serious, I am not rich, I work for a living. 4 hours 17 reps later, I was told there was nothing they could do, as they could not locate the funds. I told them please check my old account as it has been credited there in the past. They told me that the number on that account was inactive, duh they shut it off that morning. So, in the end, I had to make another payment. No food for the kids that week. I mad the payment and decided to check my account at my bank, wel there was the debit from Verizon. I called back and spoke to another person / representative and was told, that was for the payment that you made this morning. No, I told her, if that was the case, why was the debit yesterday. This representative hung up on me, so I called back and asked for payment arrangements, the person here did indeed help me, but we are not done yet. This person said they would mail me out a check, which they did. I cashed it like any normal person would. Here's the catch:
My bill for April just showed up on my computer, I now owe 470.00 to Verizon. They want the money back that they refunded me. They stated that the check was sent to me in error as I had a balance on my account. Of course I had a balance on my account, they can not get the billing correct to save their lives. So I had to call again today, I spoke to a Mrs. Brown. She said she noted the account heavily that there is not to be a charge for the money that was sent back to me, then she had to remove not 1 but all three reconnect fees of 139.99, WTF. Just got a call from Verizon to please contact them regarding when I am going to pay the 470.00 OMG can I pull my hair out now. The people there really need to start giving confirmation numbers or reference numbers, are we to believe just because they say it is correct now that their word is good as gold. People beware of Verizon billing, its the stuff nightmares are made of.