MetroPCS Complaint - Your Nickel and Dime
INGLEWOOD, CALIFORNIA -- Metro PCS. At first glance it seems like a great deal. It could be if it wasn’t for its poor customer service as well as cheap product. As most people have already mentioned, it’s apparent that Metro PCS does not think highly enough of their customers to bother training their employees on their products and/or troubleshooting. They only train them to sell the product and collect the money (more money than you owe, if you let them). There are many stores popping up all over California which fail to have at least one staff member with the expertise of the products and the service they provide. As a matter of fact, it seems like their employees are simply robots, trained on selling and collecting money.
One example that is one of my greatest pet peeves with Metro PCS. I chose to pay my family plan bill at the counter. Not sure about anywhere else, but here in Los Angeles/Inglewood, you are charge an additional $3.00 for this service. I agree to their charges. However, when I visit their store to make my payment they round up the amount required of me to pay. Example: The cost of my cell phone service as agreed is $80.44/mo. Upon attempting to pay I’m told my bill is $84.00. The 1st couple of times I challenged this, I was told that the machine rounds up and there is nothing they can do. As I refuse to pay this amount they then proceeded to charge me the $83.44 as agreed. Today I visited a different store which of course told me my bill was $84.00. Again I told him that was not the amount due. The individual at the counter then told me that the reason it was $84.00 was because they don’t deal with change. When I gave him a confused look he then said, “This is because we don’t keep change in the store”. I then told him that I was going to pay with my ATM card. He then told me that this would be an additional $2.00 charge. I politely smile and told him thank you as I exited the store.
Some people may say so what if they charge you a few more cents. It’s no big deal. I thank God that I’m able to afford those extra cents if I chose to pay it. However, I feel that if I’m keeping up with my end of the agreement and paying my bill in full when it is due, then they should abide by their contract and charge as agreed. Some people may say I’m nickel and dimming. And I say to those individuals “Isn’t that what they are doing to you when they take your few extra cents?” Look at it on a bigger scale.
(.56 from 1 million customers means $560,000 in Metro PCS’ bank account) And all they did for it was tell you that the machine only knows how to round up. They did not provide you with any additional service for this money.