J.B. Robinson Jewelers Informative - Total Experience was unprofessional, to say the least.
UNIONTOWN, PENNSYLVANIA -- December 2010 I dropped my ring off in the Uniontown, Pa JBR store to have it resized. After waiting three weeks, I received a call from them explaining that a diamond had fallen out and it would be sent out again for repairs. In February 2011 I moved to Morgantown Wv (still no word about my ring). Finally, near the end of March, I call the Uniontown store to check the status of my ring. The associate (Korie) explains to me that they have no record of me ever dropping off a ring at any of there store. She said the receipt I had was basically useless and
SHE PRETTY MUCH CALLED TO "A PERSON TRYING TO STEAL A RING."
Several calls later her story remained the same - her rudeness and unprofessionalism and name calling remained the same. She told me she checked everywhere, even calling corporate office with no records.
Finally I drove in, and same story, same woman.
I HAD TO CALL THE STATE POLICE TO FILE A POLICE REPORT. Then "suddenly she found the ring".. she called corporate office and found out my ring had been shipped to the Morgantown JBR. kinda fishy, huh?!
I travel and hour back to pick up my ring, and I kid you not, 20 after I'm home I notice a diamond is missing from my ring, yet again.
NEVER, EVER AGAIN WILL I TRUST JBR JEWELERS, AND NEITHER SHOULD YOU. I'm hoping tomorrow I can get my diamond replaced without a problem.. I'm not letting this ring out of my sight...and when it's done, I'm taking it to another company to be checked to make sure no diamonds were replaced with fakes.