AT&T Complaint - If you don't want me you don't have to have me
SHERIDAN, WYOMING -- A few days ago, I dropped my cell phone in a very small puddle. I picked it up dried it off and even took it apart and dried the inside (just to make sure no water got inside, it was a very shallow puddle). I put it back together, put the battery back in, turn it on, and nothing. So I go to my local AT&T (ALLTELL) Store to see what they can do for me, after all this is a very inexpensive cell phone. I paid $30 for it and I got a rebate card for $30 in the mail not just three weeks earlier. So I had this phone for like three weeks and here it is dead. This just happens to be during the transition form Alltell to AT&T. Anyway I walk in and it looks like they are taking the old alltell phones off the counter and stocking the new AT&T phones. Well a few seconds which turn into a few minutes go by and not even a hello, ok the two guys there were stocking counter tops but the very, well how do I say this Kindly, I don't want to say fat see I'm fat and she had a few on me. Lets just say very healthy very female sales lady woman just looks at me while I the customer await a friendly acknowledgment or just hi or something, so I see it ain't happening so I smile say I dropped my phone she takes it looks at it tries the power button and tells me their is "nuttin" we can do for you, looks me up on her computer and tells me wow you have been with us for 15 years. I smile and say thats right can you help a loyal customer of 15 yrs out. Nope she says and you just got this a few weeks ago wow that really sucks she tells me, like I don't know this.
Well at least you get your new AT&T phone in about three weeks. Yes but I need my phone now, Sorry she says and hands me back my broken phone. Cant you just sell me one of the old phones that you are putting into boxes, NO. But you can but my cheapiest phone for $150 but it won't work in a few weeks when we change over to Att. (Thank God I have two other phones from different companies) Long story short(or short story long) she tells me my other options are just wait a month or so or so until I receive my AT&T phone you know the old "go without" but still pay. Or close my contract( the same contract I just renewed three weeks earlier) I ask her how much that would be and she tells me about $250. I start to walk out and she says I have your contract pulled up so you can close it our thats just $250 please (really shes gonna be nice to me now, I wonder if she makes commission on closing out contracts) I said I need to think about it. And Iam. After 15 years of loyalty to that company never missing a payment, this just might be a very rewarding way to spend $250. I almost forgot later that day I look at my phone take apart one more time, All this time I had the battery in wrong.
I put it in the right way and BiNGO It turns on, she didn't even check to see if my battery was in the right way much even check to see if I had a battery in the damn thing. Oh well thank god for tracphone and verision. Oh Sheridan Wyoming what you could be with a little competition.