Jones New York Complaint - Return/Exchange
I purchased an item from Jones New York on line, the shirt was on sale and the promotion was free shipping. The shirt was to large and I wanted to exchange it for a smaller size. I contacted the customer service dept of Jones New York and was given instructions on sending the shirt back. I asked if I exchanged the shirt would I get it at the same price I originally purchased it for, and would it again be free shipping. I was advised no, on both questions. While I will now return the shirt instead of exchanging it, I am very disappointed that JNY will not honor the terms of my original purchase.
I buy a lot of JNY clothes from stores, however, I doubt that I will order on line from them again.