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Jones New York Complaint - Return/Exchange

Review by mbishop114 on 2011-04-06
I purchased an item from Jones New York on line, the shirt was on sale and the promotion was free shipping. The shirt was to large and I wanted to exchange it for a smaller size. I contacted the customer service dept of Jones New York and was given instructions on sending the shirt back. I asked if I exchanged the shirt would I get it at the same price I originally purchased it for, and would it again be free shipping. I was advised no, on both questions. While I will now return the shirt instead of exchanging it, I am very disappointed that JNY will not honor the terms of my original purchase.

I buy a lot of JNY clothes from stores, however, I doubt that I will order on line from them again.
Comments:1 Replies - Latest reply on 2011-04-06
Posted by olie on 2011-04-06:
They did honor the original purchase. They sent you the shirt at the current price, with free shipping thrown in.

You changed the terms when you wanted a different shirt. By now, the sale was over, and the free shipping was too.

You wanted two new transactions: A return, and a new purchase. The new purchase was up to the new prices and special deals.

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