Lumber Liquidators Informative - Flooring Advice from an Ex-Employee
I worked at Lumber Liquidators for 14 months and found out several things.
1.) Do not buy Bellawood as there are many milling issues.
2.) Any Virginia Millworks flooring is actually very good quality and affordable.
3.) SCHON engineered flooring is a decent value. Decent quality, good prices.
4.) Laminates- stay away from 6mm flooring not because of LL but because it is just too thin. St. James flooring still amazes me with quality and price.
5.) NEVER buy odd-lots you will never be happy(that also goes for anywhere).
6.) CHOOSE YOU'RE INSTALLER WISELY!!!!!!!!!!!!!!!!!! 99 Percent of the issues I had at my store were installation issues and pretty much the rest were damaged from forklift or milling issues with Bellawood. Choose an installer with a warranty and check with references.
7.) The top 3 issues with a bad floor are MOISTURE(have the installer check the readings and put the proper moisture protection down- needs to be sold from LL for the warranty). Installers failing to leave an expansion gaps(the floor needs 1/4" to 3/8" gap between it and the wall, which you can cover up with baseboard or quarter round). And scratching. DO NOT BUY A SOFT WOOD IF YOU ARE ROUGH ON THE FLOOR. If you are particularly rough on flooring go with their ST. James laminate. It holds up extremely well.\
8.) They had a huge changeover in 2010 that caused thousands of customer complaints but should be over by now and safe to buy.
9.) The average customer is very unreasonable. They have an installer blame LL so they believe it when generally it is the INSTALLER.
10.) They treat their employees like TOTAL HELLLLLLLLLLLLLLL. I will not go into detail but it is not important for customers unless you like to buy from places that treat their employees good.
11.) All in all I will buy flooring from them when needed as I tend to not hold grudges. Hard to beat their prices and quality on most things. Again steer clear of bellawood.
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