Qwest Complaint - How To Get Screwed By Qwest 101
I've been with Qwest for 6 years and more or less had no problems with them until I decided to order a high speed Internet. I place an order online on March 9th and purchase supplemental equipment with that which I pay for on the say day with my credit card. A week later my modem is not there. I call QWEST, they tell me there was internal error, we apologize and all, you will get it in 3 days. OK, deep breath... Tree days later, no modem, call again, a lot of sorries, this time will send for sure - expect in three days... Double deep breath, ooooookk... Three days later, my goodness! it's still not there - well by now I am ready to sue the whole Oregon - they promised this time to send it on the same day and expect it the next day. Well, the big news - IT WASN'T THERE NEXT DAY BECAUSE IT WAS NEVER SENT!!! Finally, it took like 5 representatives, multiple calls back and forth and emails, it got there 20 days later. And 5 days later showed up a bill that haD charges on it for the equipment I already paid for online like 25 days ago. I call yet another representative and he tells me basically I will be charged twice but refunded once, half the price. And, he hung up on me.
I talked to another representative and asked for the manager - she assured me she can help me - sounded like she did, but hey! - I haven't seen the changed bill yet. How many people and days did it take for the company to send me one little modem?
Who does business like that I wonder? Chicken house has more order than that! And to think that I waste my money and time on business like that!
What gets me the most is when they screw me over like that repeatedly and then have the guts to ask me if I want to buy TV and cellular services from them. To that I say, 'ARE YOU KIDDING ME???!!'