Empire Today Complaint - Empire Today- A Terrible Company
A perfect model of a scam operation. They say on their site that this is what they do:
•On the day of your appointment, a friendly, professional Sales Representative will arrive at your home to show you samples, allow you to match the samples with your existing décor, measure and give you a fully installed price to give your home a new look. The representative will discuss our financing options and also schedule your installation, which could even be next day!
•On the day of your installation, our experienced professional installers, who handle every job with care, will arrive at your home. After the installation is complete, they will review the job with you to make sure you're completely satisfied and provide you with access information for Empire's Product Care websites, featuring product care/maintenance information, manufacturer's product or Empire installation warranty information, and more details to extend the life of your product.
But don't believe it. Here are the actual steps:
1. You contact Empire
2. Empire sends out a very nice and convincing salesperson to talk you into spending as much money as they can.
3. You get an installation appointment. Bear in mind the samples this guy shows you, Empire in Chicago and the carpet warehouse they use are totally unrelated, unlike a carpet store you would walk into.
4. The installer shows up. The carpet is not what you ordered but a vastly inferior substitute. Suddenly the installer can't speak English and just apologizes. If you order a 4" pad, they arrive with a 2" pad. Whatever you thought you were getting, you will get much worse stuff, so bad in my case, I rejected the installation. They sent one guy to do a 3 man job.
5. Complaints go unaddressed or result in attacks by one of their tough guy departments. You will never get wrongs righted, your money back or a proper job.
6. If you seek smooth talkers, disoriented installers, bait and switch tactics, pressure sales, low quality services and products and incredible hostility from a company department you didn't even know existed, you will certainly want to call Empire Today.
7. I am now a professional property manager and just installed 2500 sq. yds. of carpet in a large building, around $100,000. I recommend any buyer of flooring to use a local company that sells and installs the products. They have a tougher time acting irresponsibly than do fragmented and remote outfits like Empire whose method is Get the customer's attention, Get their money, Give them crap, Ignore or abuse them afterwards.
I never have to tell fellow property managers about Empire as among this group, the word is already out. And that word is: Empire is junk and a scam: Ignore.