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Home Depot Complaint - Customer Service, Lack of Trained Employees - Customer Service
Complaint
SILVERDALE, WASHINGTON -- Hello, I've shopped at Home Depot appoximately 10 times and each time I have received absolutely terrible customer service.
On one occasion, about a year ago, at the Silverdale, WA store, I was looking for a short piece of steel, flat stock, and when I asked one of the Home Depot employees where to find it, she told me that their store did not carry any steel and told me where to purchase it, roughly 70 miles away. I explained to her that I had bought such steel at a Home Depot in Oregon, and was sure that it was something that Home Depot carried, but the Home Depot employee insisted that Home Depot never has carried any steel. That afternoon, I drove the 140 miles round trip and purchased the steel that I needed. Upon my next visit to Home Depot, the following morning, I found the exact same pieces of steel that I needed, on the same isle as their nuts and bolts, with tons of dust on them. Because of Home Depot's untrained employees I drove 140 extra miles.
On another ocassion I called Home Depot, again in Silverdale, WA, to inquire if an item was in stock, after being on hold for 20 minutes I hung up and redialed. Once I got through to the operator I explained that I had been on hold for 20 minutes, she apologized and explained that her and her boyfriend were fighting???
Yesterday I was in Home Depot, in Kelowna B.C., and looking for help, after 10 minutes I was able to find a Home Depot employee to help me. I asked the employee about some FRP panels that Home Depot carries and right in the middle of my conversation, he just left and started helping someone else? The exact same thing happend today as well, again at the Home Depot in Kelowna B.C.. I am at a complete loss as to the way Home Depot helps its customers and have vowed never to set foot in any of their establishments again.
All the best-Alby
On one occasion, about a year ago, at the Silverdale, WA store, I was looking for a short piece of steel, flat stock, and when I asked one of the Home Depot employees where to find it, she told me that their store did not carry any steel and told me where to purchase it, roughly 70 miles away. I explained to her that I had bought such steel at a Home Depot in Oregon, and was sure that it was something that Home Depot carried, but the Home Depot employee insisted that Home Depot never has carried any steel. That afternoon, I drove the 140 miles round trip and purchased the steel that I needed. Upon my next visit to Home Depot, the following morning, I found the exact same pieces of steel that I needed, on the same isle as their nuts and bolts, with tons of dust on them. Because of Home Depot's untrained employees I drove 140 extra miles.
On another ocassion I called Home Depot, again in Silverdale, WA, to inquire if an item was in stock, after being on hold for 20 minutes I hung up and redialed. Once I got through to the operator I explained that I had been on hold for 20 minutes, she apologized and explained that her and her boyfriend were fighting???
Yesterday I was in Home Depot, in Kelowna B.C., and looking for help, after 10 minutes I was able to find a Home Depot employee to help me. I asked the employee about some FRP panels that Home Depot carries and right in the middle of my conversation, he just left and started helping someone else? The exact same thing happend today as well, again at the Home Depot in Kelowna B.C.. I am at a complete loss as to the way Home Depot helps its customers and have vowed never to set foot in any of their establishments again.
All the best-Alby
Comments:
Posted by you r stupid on 2005-05-16:
If you knew that they sold that item why didnt you ask another associate where it could be found? Maybe that person was new or maybe they were thinking you were talking about something different. Don't blame them for you having to drive so far to get it.
Posted by LindaR669 on 2005-05-28:
Alby,
I am very sorry about this! I have had similar experiences at the big box stores. Why do you continue to put yourself thru such grief? Why aren't you shopping at MCClENDONS? or Lowes? Please try changing stores. I would refuse to put myself thru anymore stress at that store. Especially after you have been to many different locations. You surely have given them enough chances to prove themselves. And, if I were you. I would look up the corporate headquarter address which I believe is in Atlanta..just do a google search for their corp. location. Write a real letter to the CEO. That just might get someones attention. I certainly would ask for reimbursement for time,gas and all for the 140 mile trip you took which was unnecessary! STAND YOUR GROUND. WHEN THEY DON'T LISTEN...YELL LOUDER! LindaR669
I am very sorry about this! I have had similar experiences at the big box stores. Why do you continue to put yourself thru such grief? Why aren't you shopping at MCClENDONS? or Lowes? Please try changing stores. I would refuse to put myself thru anymore stress at that store. Especially after you have been to many different locations. You surely have given them enough chances to prove themselves. And, if I were you. I would look up the corporate headquarter address which I believe is in Atlanta..just do a google search for their corp. location. Write a real letter to the CEO. That just might get someones attention. I certainly would ask for reimbursement for time,gas and all for the 140 mile trip you took which was unnecessary! STAND YOUR GROUND. WHEN THEY DON'T LISTEN...YELL LOUDER! LindaR669
Posted by LindaR669 on 2005-05-28:
Alby,
Just went back and read the post from a guy called you r stupid. He is wrong. I have sold product to Home Depot for years and I know how frustrating it can be to shop there. They have some great employees and alot of workers who don't know or seem to care. When a worker doesn't know if they have a product,instead of arguing with the customer...They should go ask Management for help. Management will help! It is not your job to go around asking other associates for help. THAT IS THEIR JOB! You don't work there. LindaR669
ps. If you insist on shopping there in the future, go directly to customer service and ask for the Dept.Mgr to be paiged to help you.
Just went back and read the post from a guy called you r stupid. He is wrong. I have sold product to Home Depot for years and I know how frustrating it can be to shop there. They have some great employees and alot of workers who don't know or seem to care. When a worker doesn't know if they have a product,instead of arguing with the customer...They should go ask Management for help. Management will help! It is not your job to go around asking other associates for help. THAT IS THEIR JOB! You don't work there. LindaR669
ps. If you insist on shopping there in the future, go directly to customer service and ask for the Dept.Mgr to be paiged to help you.
Posted by miketech on 2005-12-09:
There is a local hardware store in Oak Ridge, TN "Downtown Hardware" or Knoxville "Schadd's" and they are both small but they blow Home Depot away with service. The whole time you are in there you have a personal escort to help you shop. They know thier stuff too. I agree try a smaller store. You might pay more but they way Home Depot is pricing stuff now, I think you might pay less over all and espessially if you value your time.
Posted by bobbys on 2007-08-22:
is it allowed that home depot employees from the passaic nj store #0950 to moon light as licensed contractors when they arent licensed at anything.to make repairs.and when they are schuled to work at the depot.but take off sick.but only to work some where elese.for pay as a lic contractor.they informed me when working for me that because they worked at home depot .the depot gave them the license.and home depot would be responcable for there work at my home.i have gone to that store a lot and see the employees stocking shelf or using the big lift putting things on the shelfs up hi.because an employee at the passaic home depot did electric work at my home and a small fire in my kitchen happened.made 5467.20 in damages.the fire department said it was doto bad electrical work.i filled a complant with the police in my town of wallington and took it to the store.where he works.but they say he don't work there yet i see him every time i go there working asked at the desk for that mans name they told me charlie valehradsky.when you ask the manager he never heard of him. and yet he is working there how is that wright.( i guess its like you say hire from the ghetto get screwed)
Posted by Senfel on 2007-10-17:
the most likely thing is, you always complain, and have been labled and recognized as such, therefor the associates who remember you avoid you or just don't care to help you anymore.
likely you have either gotten employees a sitdown with a manager, or even fired.
likely you have either gotten employees a sitdown with a manager, or even fired.
Posted by Skye on 2007-10-17:
Senfel, it may also even be possible the op of this complaint, may have moved on. It was written in 2005.
~~JMO~~
~~JMO~~
Posted by Salvatore on 2008-03-17:
I sent my teenager to Home Depot to get me a washer for the leaky hot water valve under the kitchen sink which had a disintegrated washer. My son returned and said the Customer Service dude told him that he didn't need a washer. The dude sold my kid a faucet extension, which didn't help and had nothing to do with the problem. I sent my teenager back and another Home Depot customer service dude said the first dude was at lunch (this was 7:30 pm in the evening) and he told my kid there weren't any washers of the kind I was looking for. The dude checked some boxes but my kid said the washers this dude was going through were two to three inches wide. So my kid gave up on Home Depot altogether and went to Lowe's and in a few minutes the people there gave my kid a $1.50 box of O-ring washers which fit fine. And yeah, Home Depot Sucks. It's like going to a computer super store and being sold motherboard RAM memory to put into your MP3 player with the SD slot.
Home Depot = Duh
Home Depot = Duh
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