Hewlett-Packard Company Complaint - Beware of Hewlett Packard
I bought a HP Pavillion P6653 from Walmart in 1/12/11. After a month and half my computer crashed. I have repeatedly called, gone through 4 factory resets, and many hours of time spent talking to their support. I was told a case manager would call me about my problem within 48 hours. They did not call. They want you to do their troubleshooting for them. I refused to take the case off my tower because it should be done by a qualified technician. I am not qualified and may actually damage something else within the computer.
As many times as I have called, it is not unreasonable to expect a replacement or my money back.