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Acer Complaint - Waste Of Time - Acer Laptop
Acer Laptop - Complaint
I have had this laptop for 3 weeks. I also ordered and paid for additional parts for this laptop 3 weeks ago and I was supposed to get the parts in 3 days. Its been 3 weeks and their customer support in India cannot help me. I started sending emails to any area on the ACER website where I could send an email and someone did respond to me that I could not order those parts and that it was not supported and now when I called customer support they tell me my order was cancelled and they don't know when or by whom. So now I have spent 3 weeks installing software configuring the laptop and now I will have to return it. So glad I still have 1 week left to return it. I usually only buy Toshiba, but the sales guy talked me into an ACER. I was almost completely happy with this purchase. I guess back to Toshiba.
I want to note that I do not have any technical issues with this laptop(other than the parts I ordered). I did not have any issues with understanding the Indian CSRs and they were nice. I also did not have any issues with getting a live person in India.
I want to note that I do not have any technical issues with this laptop(other than the parts I ordered). I did not have any issues with understanding the Indian CSRs and they were nice. I also did not have any issues with getting a live person in India.
Comments:
Posted by getoverit on 2011-04-08:
I've never owned either an Acer nor a Toshiba machine. Form everything I have heard, a Toshiba is likely to be a better machine. If you still have a chance to dump that Acer, I would jump on it, if I were you.
Toshiba is not known for great support but you don't seem to be getting much support for Acer, either.
Toshiba is not known for great support but you don't seem to be getting much support for Acer, either.
Posted by jktshff1 on 2011-04-09:
Well written, thanks
Posted by dan gordon on 2011-04-09:
actually it sounds like the OP got great service from Acer. Its hard to buy a brand computer and then try to add hardware etc. Overall it sounds like for your use going to a local computer store and configuring a laptop just the way you want it would have made more sense. I've had this ACER for several yrs and have been really please.
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