US Airways Informative - They giveth (free) miles and they taketh away
I received two emails from US Airways this week. The first was informing me that I received 1000 frequent flier miles for signing up with their e-mail newsletters (which I did in the past 10 days).
Yesterday, I receive the following message:
Earlier this week, we inadvertently delivered an email message to many of our Dividend Miles members' email accounts. Unfortunately, one of those accounts was yours. Worse, this email incorrectly stated that we posted 1,000 Dividend Miles into your account. This was not accurate and the email message was sent in error.
We apologize for any inconvenience this might have caused you and appreciate your understanding.
Gee, what a great way to disappoint customers! I have to wonder how much it would cost them to just post the miles and not look like such an incompetent company. Oh well...