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Maytag/Whirlpool Complaint - Unhappy - Maytag Bravos

Maytag Bravos - Complaint
Review by psjrr1 on 2011-04-09
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do Not, I repeat Do Not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooooo tight that everything needs ironed. Even after using the "wrinkle free" cycle on the dryer you can not get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture. Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag or third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features....big mistake!!!! Whirlpool has done nothing to make this right with us. We can not return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old. Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceiptful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
Comments:
Posted by Venice09 on 2011-04-09:
This review is very helpful. You are not the first person to say they wouldn't sell the 'junk' to anyone else because they would feel guilty. Apparently consumers have more conscience than the appliance companies.

I am really sorry you are stuck with these machines. I know how frustrating it is when you spend a lot of money and are so disappointed. I wish you had read the reviews first. I keep hoping that at some point all these complaints will catch up to the appliance industry, and they'll be forced to make a better product. But in the meantime, many people are finding out the hard way that this so-called progress in appliance design is nothing but an inconvenient, money-eating experience for the consumer.

All I can say is to keep complaining to Maytag/Whirlpool. Most people give up because it's so aggravating and time consuming, but it you're persistent enough, they might give in and help you.

Good luck.
Posted by appspecialist on 2011-05-14:
try mailing a complaint directly to the sorce. Joni Pitts 1800 paw paw ave mail drop 6006 benton harbor, MI 49022.

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