Charter Communications Complaint - Charter Rep still working after he attacks my dog??
Resolution Update on 04/12/2011:
I was told not to discuss untill the investigation is resolved.
MARYVILLE, ILLINOIS -- Let me start by saying that I hate Charter! I haven't had their service in 2 years. A representative came out to my neighbors house to shut their service off. The representative was parked behind my home in our back alley. My small 15 pound dog was in the back yard. She was barking at him. I don't know what happened to this guy, but he is at the edge of my yard (even tho he is supposed to be next door) But he starts kicking and stomping on my dog!! He said he was afraid of the dog. She had just giving birth the day before. I went out there to get him to stop having his baby fit, I asked him his name and he wouldn't tell me at first. Finally I asked for his name again, and he takes his badge off and throws it at me and starts screaming at me calling me crazy, and that I need to get back into my house. I called Charter to report him, they told me the tech is employed from a sub-contractor and that I would have to call them. First of all, Charter employs them, but you have to try to fix the problem yourself?? I called and made an "official complaint" with Charter and the contracted Co. They said someone would be getting back to me really soon. That they can't believe he assulted my dog the way he did. Three days later I'm riding thru town and who do I see? The same tech in the same van working. No one from Charter EVER called back or the contracted comany! Charter is a horrible rip- off of a company who employs abusive techs. [snip] is the tech. working in Granite City, IL.
Be very careful dealing with this guy, I think he is very dangerous. Since Charter will not warn you about their abusive techs, I will!