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FootSmart Complaint - Liars - Online Shoe Store

Review by chickieb on 2011-04-10
Resolution Update on 04/12/2011:
FootSmart called today to settle this issue with the shoes. They said they have credited my account for the money and to give these shoes to charity which I will do. I will let you know if they actually do credit my account. Thank YOU, MY3cents.com for being there for us.
MEMPHIS,, TENNESSEE -- I just received my purchase from www.FootSmart.com back today. I had sent them back the very same day I got them because they didn't fit.

When I received them back, I opened the snapshot they had taken of the soles of my shoes. It showed the shoe bottoms as worn. MINE WERE NOT WORN!

I called FootSmart and told them politely that the shoes were not worn, that in fact, I put them on without even walking on the carpet and put them back in the box and sent them back. They told me I was not telling the truth.

These people are liars in the first degree! I told them I was going to send the shoes back to them and the woman on the phone said, "we will only send them back to you".

No online company has ever done this to me, ever! I will never stop telling people about them and I told them that. They took a snapshot of someone else's shoes, not mine. I'm giving the shoes to charity but will never stop telling people what crooks they are.

I have never had ANYONE accuse me of lying, ever in my life. You feel so helpless when this is done to you. They were expensive shoes but aside from that, it is a shock when you find a bad company out there, real crooks, that are still in business. I will never stop talking about them and warning the public.
Comments:6 Replies - Latest reply on 2011-04-11
Posted by Venice09 on 2011-04-10:
Is it possible the soles looked worn when you received the shoes but you didn't notice? Maybe they were sent to you that way in the first place.
Posted by chickieb on 2011-04-11:
No, there was not one single spot on the shoes. NOT ONE. These people are liars and crooks. They really are. I have never had any company do this to me. I would never do this to anyone.
Posted by Venice09 on 2011-04-11:
This doesn't sound like a company I'd want to do business with either. Thanks for the warning.
Posted by chickieb on 2011-04-11:
I can't believe this was done to me. I will post every single day on here to warn someone else who might buy from them. I will never forget this.
Posted by Venice09 on 2011-04-11:
I wouldn't let this eat at you. It's not worth it. People will find out soon enough that this company is shady. Lessons learned the hard way are sometimes more valuable. You're doing a nice thing by giving the shoes to charity. At least someone will benefit from your loss.
Posted by Anonymous on 2011-04-11:
I have ordered from the before and haven't had any trouble but companies degrade over time so I will keep this in mind next time. Thanks for the heads up.

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