Kraft/Chips Ahoy! Complaint - Smashed Cookies - Chips Ahoy! (KRAFT)

Review by joey77 on 2011-04-10
OK so I have purchased 3 bags now of the Kraft/Chips Ahoy Cookies and all three packages have been in pieces when I opened them there were only about 8 good cookies in the bag. I am very disappointed in Chips Ahoy/Kraft I have been purchasing your products for years and now there seems to be a problem with your Chips Ahoy cookies or quality control.

I have taken photo's of this major problem. Someone needs to look into this issue ASAP!!!!

Joe Klingensmith
Comments:5 Replies - Latest reply on 2011-04-10
Posted by T on 2011-04-10:
2 suggestions. Did you take them back where you bought them for replacement? That's what I would do first, with this particular defect. Or, call the 800 number on the bag, assuming there is one. The CSR's at such #'s are usually very happy to send out vouchers for replacements.
Posted by madconsumer on 2011-04-10:
often times a manufacturer can only diagnose a problem is if someone tells them there is one. and they send out free product coupons too!
Posted by Skye on 2011-04-10:
They will look into it, as soon as you make them aware that there is a problem. Contact the manufacturer, and I bet they replace those cookies, along with free coupons for more later on.

They can't attempt to fix what they are not aware of is broken, pun intended.
Posted by momsey on 2011-04-10:
I just bought a package of Chips Ahoy last week and they were awesome and all intact. Did you consider the possibility that the store you're buying them from is handling them badly?
Posted by Venice09 on 2011-04-10:
Let the store know in case the problem is on their end, and also call the 800 number on the package. That's the quickest way to let Nabisco know. They're not good at responding to emails/letters. Keep the packages so you can give them the lot numbers. You will get coupons in return.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.