Priceline Complaint - Lessons Learned - Vacation Package
800 CONNECTICUT AVE., CONNECTICUT -- I thought it would be easier and cheaper to book a vacation package from one place than to shop several different sites. I booked flight and hotel to Las Vegas for 2 people. Paid extra to upgrade room as the lowest rate room stated, "if you require a particular bed type, please select from other available room types." I called to the hotel to request a room with a king bed and provided my confirmation number. I was told that this request had to go through Priceline because I booked through Priceline. I called Priceline and spoke with Gina. She stated that my request would have to go through the hotel. I explained to her that I had already spoken to the hotel and that the hotel referred me to Priceline. Gina then informed me that she would put in the request but that the hotel reserved the right to charge extra if the my request were honored. I referred her to the website and she continued to insist that it only means "more spacious accommodations". I also inquired about when I should expect to receive the electronic tickets. She stated that the electronic tickets are in the airlines computer and that you must check in at the airport to receive the tickets.
The next day, I found that I could have booked the same flight through the airline and same room through the hotel for LESS MONEY. I called to request Priceline and spoke with Chris. After a lengthy delay in order for her to verify that I could indeed have saved myself money, I was told that the Big Deal Guarantee does not apply if you have to use another site in order to receive the guarantee.
Things I have learned from this experiece:
1-I will not receive credit for my airline miles since this was booked through Priceline.
2-I cannot check in for my flight in advance from the comfort of my home as I would have been able to do had I booked through the airline.
3-I paid for an upgraded room only to have the flight selected for me knock off 2 days in Vegas by having me arrive close to midnight on day one and leave in the early AM (0715) on the last day. According to the hotel, this will necessitate my calling the hotel prior to my flight departure so that they will not release my room due to the late hour of my arrival.
4-I cannot locate my airline or hotel reservations via the internet. This must be done via telephone.
5-I paid more money for less service.
6-I haven't even left for my vacation yet and I already feel that Priceline has done everything possible to ruin it by failing to honor their own guarantee and making all communications a MISERABLE EXPERIENCE.