Overseas Adventure Travel Complaint - Do not trust OAT - Morocco Vacation
Morocco Vacation - Complaint
Overseas Adventure Travel disappointed us. We had paid for our Morocco holiday, and had paid OAT to arrange for our air travel from Sacramento CA so that if there is any delay in flight, a representative would still meet us in Casablanca upon arrival. Our flight from USA got delayed; in Paris we had to take the next flight to Casablanca as we missed our original connection. I had phoned OAT before we left USA that we would miss the connection in Paris due to delayed departure and have to take the next connecting flight from Paris. Could not contact OAT from Paris because of long hold time on the telephone (40 mts.). Lo and behold, there were none at the Casablanca airport upon our arrival late in the evening. Had to buy a phone card to call OAT in USA and had to endure a wait time of 38 minutes. After a lot of shouting, they agreed to transport me by a taxi to Rabat (100 miles away) at their expense.
Most complaints on tour operators stem from missed connections, and OAT, in spite of their boasting about repeat customers, failed us. Further, I had asked that their office call me to explain why there was this slip up. They have not cared to call us yet. This is what they care about customers. Do not trust them.
Narayan S Rau, PhD, P. Eng.