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Overseas Adventure Travel Complaint - Do not trust OAT - Morocco Vacation
Morocco Vacation - Complaint
Overseas Adventure Travel disappointed us. We had paid for our Morocco holiday, and had paid OAT to arrange for our air travel from Sacramento CA so that if there is any delay in flight, a representative would still meet us in Casablanca upon arrival. Our flight from USA got delayed; in Paris we had to take the next flight to Casablanca as we missed our original connection. I had phoned OAT before we left USA that we would miss the connection in Paris due to delayed departure and have to take the next connecting flight from Paris. Could not contact OAT from Paris because of long hold time on the telephone (40 mts.). Lo and behold, there were none at the Casablanca airport upon our arrival late in the evening. Had to buy a phone card to call OAT in USA and had to endure a wait time of 38 minutes. After a lot of shouting, they agreed to transport me by a taxi to Rabat (100 miles away) at their expense.
Most complaints on tour operators stem from missed connections, and OAT, in spite of their boasting about repeat customers, failed us. Further, I had asked that their office call me to explain why there was this slip up. They have not cared to call us yet. This is what they care about customers. Do not trust them.
Narayan S Rau, PhD, P. Eng.
Most complaints on tour operators stem from missed connections, and OAT, in spite of their boasting about repeat customers, failed us. Further, I had asked that their office call me to explain why there was this slip up. They have not cared to call us yet. This is what they care about customers. Do not trust them.
Narayan S Rau, PhD, P. Eng.
Comments:
Posted by getoverit on 2011-04-10:
This must have been a frustrating experience. You made advance arrangements to be met at the airport, tried to keep them informed of changes, and then just had a big hassle when you arrived in Casablanca.
It seems like they should have been more willing to get you where you needed to go on arrival.
It seems like they should have been more willing to get you where you needed to go on arrival.
Posted by dan gordon on 2011-04-10:
don't understand the need to put your PHD in a complaint on a open forum but I guess your trying to say that your an educated guy? I work for tour companies. Did you have trip insurance? Sounds like the tour left without you. What did OAT say when you complained. OAT and GCT tend to have a following but are also subject to many negative comments on the internet.
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