ROUND ROCK, TEXAS -- Dell Customer Support calls American Greedy
In a surprising move last week, the DELL Executive Customer Support Team reportedly decided to not return the personal property of a customer, because, and I quote, “the term Greed comes to mind.” (Executive Team) Now, as surprising as this may seem, apparently the customer in question has had a computer in for repair with DELL for over 60 days, and, apparently is a greedy American, according to the Sr. Executive from customer support, based in India. This is a blow to customer support for Dell, as these types of racial slurs and discrimination were not expected. But, apparently this is widespread within the customer support division based in India, with repeated accounts of rude and disrespectful behavior towards American customers. For this customer, one can only hope that the illegality of holding onto private personal possessions, when in fact, it has been verified that they are the rightful owner, that higher-ups will step in and return their merchandise, as this smacks of blatant racism and will not help Indian US relations.
You may contact the Executive Customer Support Team with inquiries as to why they have taken this stance at:
• 1.800.624.9897 Ext. 72-83898
• 9 – 6, Sun-Thur. CST
• This is the highest level of support at Dell, and consists of only 12 personnel.
• You can also send letters of concern to:
• Michael Dell, CEO Dell Inc.
• One Dell Way
• Round Rock, Texas 78682
• or to the registered agent for Dell Inc. at:
• Dell Corporation Service Co.
• 211 East 7th Street
• Suite 620
• Austin, TX 78701