Ashley Furniture Complaint - 5 months and still waiting!!!
EDMONTON ALBERTA -- Well the story starts back in Novmember of 2010. We decided to spend $3000 on a fabric 3 seater sectional because it was their best. 5 weeks go by and I am wondering where it is, I call and they say it should be here soon. 6th week it comes, (you get a 3 hour window) the guys bring it in and it doesent fit together properly. So they start to move brackets around, one and a half hours latter they tell me all is good. So I sign they leave and I go upstairs and see the reclining schase won't line up. I call customer service imideatly and they say they will send out a tech. A couple of days latter they call and tell me they will send someone out in 4 weeks. I couldn't believe it but what am I to do. One day before the tech is to come, they call me and tell me it will be another two weeks. Well he finally comes and I tell him the problem, this time I stick around. He takes it all appart (I took pictures) and fixes two other problems I didn't evan know about and then says that the problem I called about can't be fixed, its just the way its made, it doesn't really fit together that well. He leaves and I call customer service, they tell me he fixed it and we are done. Customer service was so rude it was crazy!! So I go to the manager of the store and he says he will make thigs right, I was so happy. 4 weeks go by and they bring us another sectional. As the guys bring it through the door the reclining back snaps(not due to the delivery guys),so we called the store and they said we can pick out something different or have another piece delivered. Our space is unique so this set was perfict, nothing else in the store fit. They told us we couldent have our money back. So we were told that the same set in leather was produced at a different factory, so evan though we didn't want leather we went for it. Of course it turned a $3000 set into a $3800 set, but they said they would give us a $200 credit. So we go through the paperwork and the $200 credit went towards a restocking fee, I couldn't believe it!! I called them on it and they took $200 off. So now it is April and we got our new leather sectional last week. It looks great and fits toghether perfectly. But wait...it has been scraped on something, not deep but you can see the light color of the leather(sectional is dark brown). The salesman said it was dyed though so the color wouldn't change if it was scraped or ripped. I called the sales person and left messages twice now, the receptionist says she is busy and will call. Still nothing!! Next step B. B.B. I hope they belong but from all I have read on the company I really doubt it. Keep smilling it could be worse!! :)