Intuit Informative - Impressive Return Policy - Not So Impressive Product - QuickBooks 2011
I recently had a computer die on me that had my QuickBooks 2007 software on it. With taxes coming up I needed to get QuickBooks up and running again, so I decided to just buy the latest version. I had lost my old 2007 disc long ago.
So first I decide to visit the website and make sure the latest version of QuickBooks supports my backup data from the 2007 version. I chat with a friendly representative on the site and he confirms the product will import my 2007 backup. You probably see where this is going.
I also verify system requirement. My Windows version is XP SP3. The QuickBooks site recommends XP at least SP2. Great. I'm good.
Installation was pretty standard. Worked as expected. But new version would not import my backup file. I tried 4 different backups from different months just in case one might be corrupt. No luck. I try their website for help. Very easy to follow instructions on handling this type of problem, only they don't work.
Ok fine. I accept this. I need to do my taxes. I'll just start a new company project and basically forget restoring my backup. I'll start from scratch and re-add all my data manually. Painful but I can do it.
Well the software would not even let me start from scratch. After going through the wizard to create a new company in QuickBooks, the very last step fails and it just closes QuickBooks down.
So I'm running their latest version on their recommended operating system and I cannot do the most fundamental task without it crashing. Time to return the product.
Now here is where my review takes a turn for the better. Since I downloaded it I thought they would give me a hard time about returning it. I went to the website and chatted with a representative again. They directed me to a link where I could essentially click a return button and it was done. No questions asked. It was a pleasant surprise after spending hours trying to get their product to work.