Doubletree Compliment - Delighted in Denver - Customer Service
DENVER, COLORADO -- Several months ago, I had decided on a trip to Denver with my daughter for a concert. I reserved the single, non-smoking, double-queen well in advance. All that was required at the time of booking was a debit or credit card to hold the reservation. No charges to the card whatsoever.
I was running a few hours behind schedule, from traffic delays and construction, and called the hotel to notify them of a late check-in. They said it wasn’t a problem at all, and that they’d notate it in the computer system. When I finally arrived, at about 4:00pm, my check-in couldn’t have been smoother. I was greeted by an extremely friendly gentleman at the registration desk. I informed him I would be paying cash (as always) and he said, “No problem”! They didn’t even ask for a deposit, which is the norm when paying cash wherever I travel. They gave us fresh baked cookies from the restaurant next door, and we were given a room on the 9th floor (top floor), which had a spectacular view of the Denver skyline.
The linen was fresh and clean, no bed bugs (first thing I checked), the bathroom was clean and stocked full, nice flat screen television, etc...The beds were the single-handedly, the most comfortable I have EVER slept on.
The only drawback was that the indoor pool and sauna were under construction, but the hot tub was still operational outside. While there were signs posted throughout the hotel notifying guests of this, it would have been considerate of them to post something on their website. But the ease of registration and overall satisfaction of the hotel greatly outweighed this inconvenience, so I would have to rate the stay with 4-out-of-5 stars. I would definitely stay there again, and recommend it to anyone staying in the Denver area!