Dish Network Compliment - Triple Threat...Great Product, Great Prices, Fantastic Customer Service!!
I have had the opportunity to evaluate several companies that offer TV programming including DirectTV (5 year customer), Cablevision (2 year customer), and DISH (1 year customer). My DISH install was the most professional and stress free I've ever had. They use mostly in-house installers, and I had 2 that were very knowledgeable, fast-working, and tidy. Cablevision, on the other hand uses a lot of contract labor. My experience with them was a horror when I first had it installed. Their customer service is middling at best, their prices after their specials end are very high, and their DVR boxes are horrible!! DirectTV installation was okay, but their DVR boxes stink. The only reason I stayed with them was for the Tivo box I had that was "grandfathered in" even after their partnership with Tivo ended. If not for that I would have gotten rid of them long ago. Oh, Tivo...if you would only partner up with DISH, but I dream and digress. Direct TV's tech support and customer service are mediocre, and their pricing is ridiculous.
I had DISH in another state, but when I moved I could not get a good line of site and got Cablevision. After my introductory deal ended and Cablevision wanted to double my cost, I called DISH to see if they had added any new satellites in the last 2 years. They had, and I was set up with an install the next day. Their DVR is decent...it's no TIVO, but it beats any other company's proprietary DVR. Two days after they installed we bought a new TV. For $15 they sent someone out the same day I called to hook it up. I also got Google TV (it's already great, and it's still in beta). I have called customer service 3 times, and all 3 agents answered immediately, were knowledgeable, and solved my issues during the brief call.
Their pricing is excellent, and they are upfront about their plans and that my costs will go up by $20.00/ month after a year. I couldn't be happier. The HD picture is beautiful, and their channel line-up is fantastic. I think they are the best TV company ever!!