American Express Complaint - American Express should change their name to Americans Depressed!
Ah. Don't you just love the age of credit cards where they just sit and wait....hoping someone will make a mistake so they can pounce on you like a rabid pitbull? This is what I think of American Express. My partner and I have had the American Express Optima card since 2001. We have ALWAYS paid the bill on time, every month since 2001. We have a $19,000 credit limit, and a decent APR.
Well, last month my partner made an honest mistake. He thought he paid the American Express bill, but he hadn't. He received an email saying that he was 5 days late on his bill. He immediately logged onto his billpay and they were right, he forgot to send it in, which he immediately sent in that day. It was an honest mistake. Its not that he didn't have the money, he just FORGOT.
When he told me about this, I told him to immediately call AE and tell them what happened as to not penalize him for it. He called them up and spoke to someone, explained the situation, and they told him that he shouldn't worry, he has a 7 day grace period.
Well wouldn't you know. The FOLLOWING day, he gets a letter in the mail that his APR is going to DOUBLE for the next 6 months as a "penalty". I told him to call AE again, and of course, this time they said theres nothing they can do. Wow, really? Never late since 2001 and theres NOTHING YOU CAN DO?
Im disgusted by this. I can understand if you are late on a regular basis, but late one time, in over 10 years? An honest mistake? Its pretty sad the way banks and credit companies work any more. It seems like the days of common courtesy and compassion are LONG GONE.
We REFUSE to use the card until the 6 months are up, and VERY tempted on just cancelling the card altogether. So American Express can call themselves One American Less. That uses your CARD!