Lowes Advantage Warranty Complaint - Lowes Extended Warranty on Refrigrator

Review by notsatis on 2011-04-11
Purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs extend warranty. A crack appeared inside the freezer door which is not due to normal wear and tare. Lowe's send a repair person and he told us is not covered under Lowe's warranty because that the freezer door needs to be replaced and they told us this happens a lot in Samsung refrigerator. Lowe's is refusing to fix the crack under extended and it is calling them cusmatic defect and it has no effect on the operation of the unit. So that means I have to watch the crack gets bigger every year and the money I spent on the extend warranty was a waste. Most likely have to buy a refrigerator within next couple years. This is wonderful for a consumer who was convienced to buy an extended warranty to prevent a major costs in the future.
Comments:2 Replies - Latest reply on 2011-07-01
Posted by unhappy999 on 2011-04-11:
Most extended warranties are useless, they always find a way not to cover the problem.
Posted by HonestForSure on 2011-07-01:
Cosmetics not covered. Only electrical, electronic and mechanical. It's in the pamphlet. Small print. They'll get out of anything possible when it comes to paying a claim.

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