Complaint - stay away

Review by bjs on 2011-04-11
Do not buy from this co. I did the 30 days free trial, but after I hung up the phone I had second thoughts, so I called right back to cancel. Then said I had to fax them that I wanted to cancel, which I did right away. After no refund after 60 days I called them and they said that it had been processed, I had NOT received a credit on my credit card. I call several times, and finally said I had to email he supervisor which I did and they emailed me back saying that I did not even review the materials before canceling which was quite unusual, but my refund was resubmitted and I would be notified when it was processed. I have waited and emailed several months in a row and keep getting the same response, my refund is being processed. It had been 6months and still no refund. This Co. is a sham.
Comments:1 Replies - Latest reply on 2011-04-11
Posted by getoverit on 2011-04-11:
I'm a little confused because I could not find a site called I did find one called but it seemed to be just a bunch of links to travelocity pages, kayak, and other things.

So, I would be inclined to ask the OP exactly who they entered into an agreement with and what the terms and conditions were.

I would also be inclined to suggest that the OP might be able to dispute this with their credit card company, but it may be that too much time has elapsed since the original billing.

Normally, when I have an invalid charge on my card, I make a reasonable attempt to resolve the matter with the merchant, and then file the dispute within a reasonable period after that. What somebody tells me on the phone in terms of how their internal bureaucracy works is immaterial. If they owe me a refund, they owe me a refund. I file the dispute on my timetable, not theirs.

It's sort of interesting how travel sites seem to keep popping up. For all the people on this site who keep telling us that we should book direct, there doesn't seem to be any shortage of customers for online travel agencies.

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