Bosch Complaint - Bad experience with Bosch and their service
About two years ago we asked our applicance store to recommend a good dishwasher, and they said Bosch was the best. We paid over $600 for a Bosch SHU3326UC undercounter dishwasher, and immediately began having problems with it.
The first and most serious problem was that about every 10-20 washes it would leak all over our wood kitchen floor. We called the applicance dealer, and they sent out people on three or four calls, and we got all kinds of explanations (you loaded it wrong, it is not level, the seal is bad, etc.), but none of the solutions fixed the leaking. Eventually we gave up on that, and began to just be sure to put towels under the washer so that it would not flood out the kitchen floor.
About a year later, we noticed that the dishes were no longer getting clean, and water was pooling in the bottom of the unit. We cleaned the filter, but that had no effect. We did not want to go thru the same appliance dealer, so I called Bosch national 800 customer service line. I got Joel, who was very friendly and helpful. When he heard the problem with the flooding, he asked "do you have a plastic flexible cutting board?" I said yes - and he explained that if this was loaded on the right side of the bottom rack, it occasionally would block the air pressure release hole, and cause the unit to flood the floor. Problem solved! Too bad the dealer's techs didn't know that.
So then, I explained about the pooling and dirty dishes problem. He said he would try to get an authorization to send out a service tech from another appliance company. He asked me to call back with the specific model and serial number, and ask for him. I called back the next day, but got someone else who was not friendly, and told me that I should talk to them, not Joel - they said that the computer showed that a repair authorization had been issued, and I could call the local dealer. We did that, and they sent someone out, who said there was some dirt in some parts, but said we needed new parts and something in the motor assembly. We were charged $89 for the service call (apparently, when they authorize service, they will pay for parts, but not labor - this was not explained until we were charged). When the parts came in, another service person came out from the same dealer, and said the parts were not needed, and blamed the dirty dishes on us - same old, same old: you didn't load it properly, you should wash the dishes thoroughly before loading (why have a dishwasher?), maybe you used the wrong amount of rinse aid, change from Electrosol to Cascade, etc. At least he did not charge us for a second service call.
So, we end up solving the flooding problem with Bosch's help, but the dishwasher is a piece of junk and does a horrible job of cleaning dishes and we are stuck with this piece of crap, that no one can fix. I guess there is no choice but to abandon the unit and toss it out - $600 down the drain - and buy another brand.
My recommendation to anyone considering a Bosch dishwasher - Don't.