Maaco Complaint - Do not go to Maaco - car body repair
MARTINEZ, GEORGIA -- If nothing else is taken from this review..please just know that "you get what you pay for". My expirience with Maaco was totally aweful. My 2009 Toyota Camery was damaged by a tree that had been struck by lighting. I had a few scratches and one small dent on my passenger side of the car. I went to Maaco for an estimate. They told me that it would be an easy fix and would only take a day. They took me in the back of the shop to show me some of their work..which I now realize was not their work.. and everything looked good. So I brought my car down on a Monday at 8 am ...they said they would call me at lunch time to come get the car. I work so I told them I would be there before they closed that day. My car was damaged in my work parking lot. I told the manager that I work for an extremely large company and that a lot of people saw what happened to my car and that he would probably get a lot of business from them if they did a good job for the price they were charging. He said that would be great and that he would make sure that the job was done right and that I will not be able to even tell that the damage had been done. Well...first of all I did not get a call during luch time... I get off work at 5 and go down to get my car...surprise!! It was not done all the way...but they let me see the progress which was aweful to say the least. It has the "orange peel" look and had bubbles...I asked the guy if those would go away once the car was finished and he assured me that it would go away. So I'm happy at this point. The next day after work I go to pick up the car...when I get there the paint job from the day before was still on the car. I asked the manager to come take a look at the paint (which he said he had not seen funny how he cared so much to make sure the job was done right being as I told him I would recommed him to my coworkers ) and when he came out he acted astonished. I asked him if he would be satisfied with this type of paint job on his car. He said "no I would not" he was very apoligetic and said he was going to make his people work overtime with no pay and take money out of their paychecks for what they did! ( how dramatic) so reluctantly I left may car again. The next day I come to get my car...the spot was fixed that I complained about but I had extra paint all over the interior of my car and on my keys that I stick into my ignition to start the car ....white dust all over the interior of my car and overspray on my key locks on the doors and on my side mirror. Because the shop was closing that day and the manager was not there I had to take the car as is. I called the next day to speak to the manager who conviently was not available...the guy said the manager would call me back asap I called back a few hours later and the manager still was not available. So finally the last time I called the manager picks up! I advised him of the problems and also expressed to him that he would not get a recommendation from me for any work and I also advised him that he treated my car like it was a piece of junk and just did what ever they wanted to it. Again the manager was apologetic and said that if I bring the car back again he would PERSONALLY hand detail the car for me. At this point I advised him that he will never touch my car again. Please if you are thinking about using Maaco make sure that you don't care how your car comes out on the outside or the inside.