Aflac Complaint - Unsympathetic Customer Service
COLUMBUS, GEORGIA -- I was talked into getting Aflac by my co-workers. I just found out that I have a brain tumor that needs surgery. this was scheduled and I continued to work until my Dr felt I could no longer do my job. I was told by my Dr that he wanted me off work and I asked for some time to give my employer time to adjust my work load. He gave me two weeks. I received the forms from my agent who said to have the Dr and my employer fill them out. He said that Aflac can't receive them prior to my date of disability but to send them to him and he would forward on my date of disability which he did. I was told that there was a one week waiting period. On the 7th day I received a letter from Aflac stating that they needed a completed form from my employer and physician. This was completed two weeks prior and forwrded by my agent in on my date of disability. I called and spoke with a representative who said they received the papers but were not accepted because the date the Dr and my employer signed them was prior to the date of disability! Are you kidding me??? The first question on the form asks " first date of disability". What does it matter when they signed the papers???? I asked them to show me where in the policy it states this and was told it doesn't. When I questioned them they said it was on the form requirement. They are making my Dr and my employer refill the form just so they can change the date they signed it. OMG!!! All they needed to do was call my Dr and employer and verify but NOOOOO I have to do the work for them. They refused to pass me on to a manager or to the audit department. They are an uncaring and unfeeling company and the representatives remind me of Spock.