Warrantech Complaint - Warrantech Warranty
I bought a new Toshiba LCD TV/DVD Combo from Electronic Express and soon after I starting having problems with the DVD player. I called NSI warranty services December 2010 to explain the problem in hopes of getting an authorization for repair. The DVD would not eject and was making a terrible noise. I thought my warranty protection plan was through NSI Protection Plan and I had hopes of an in home warrant repair as all my other electronics have. But I ended up having to ship it off and after waiting several weeks I finally got it back. It seemed to work properly and I thought the problem had been fixed. A few weeks later I received a letter from Warrantech advising that their records indicate that upon diagnosis by Orbital Electronics my TV was found to be in good working order. It was the DVD player that was broken, not the TV. Warrantech says that I owe $120.00 for a “No Problem Found” based on a diagnosis from Orbital Electronics. The extended warranty was only $99.00 so this doesn’t make a lot of sense. They further state that they have suspended service on all of my contracts pending payment. I consider this matter deceptive and fraudulent. After speaking to several people with NSI Protection and Warrantech no one was able to help me. I have been doing a lot of research on Warrantech and Orbital Electronics and I was wondering if anyone else has a problem similar to this situation.