Bob's Discount Furniture Complaint - Do Not Shop At Bob's Discount Furniture
PARAMUS, NEW JERSEY -- I had the worst experience with Bob's Discount Furniturethat lasted almost 2 months.
I ordered furniture for my new apartment. Bob's only delivers to the area I moved to on Friday's so I rescheduled my move to accommodate their schedule. When the furniture was delivered 80% of it was received damaged and could not be delivered.
So they were replacing the furniture and would not accommodate me the consumer so again they would only deliver it on Friday which meant another day off of work. I requested a morning delivery well in advance and again they advised that they had to deliver in the afternoon which meant a family member had to be there to accept the delivery because I could not be out od work that afternoon. They also told me that they could not redeliver the lamp that needed to be replaced because it comes from a different location but the broken lamp was delivered with the original furniture so why all of a sudden they could not redeliver the lamp made no sense, but they offered to ship it ups, the lamp never showed up and I called and was told that they shipped the lamp back to themselves in error but could not resend until they confirmed that I did not receive it. they were also supposed to send a new bed but did not they sent a tech to check the damage so he could report whether or not the bed should be replaced. After 2 weeks of waiting for notification regarding the bed I called again and was told the bed would be replaced and again they would only deliver on Friday so more time off of work At that time they agreed to refund the delivery fee and advised it would take 7 to 10 days to receive. Guess what no check. In the meantime they came to deliver the new bed and quess what it was damaged. I refused delivery of the headboard and requested a partial refund. At this time still no refund on the delivery fee so I actually went to the Store in Paramus NJ and was told that there was a hold on the 1st check but couldn't tell me why. They assured me the 2 checks would be issued but again I would have to wait 7-10 days. the first check finally showed up 2 weeks later but no refund check. Called again and was told the check was mailed on March 27th and it wasn't.
Called the store again and only when I threatened to contact the BBB, the news and anyone else that would listen did I finally get action.
The moral of the story is that Bob's only care's about money and how they can do things without any incovenience to Bob's. WHen I asked for a corporate phone number I was given a number and when you call the person who answers states that there is no one to talk to but that she would connect to BOB - really Bob and his secretary would get back to me. I am sure you guessed no one ever called back.
I would never do business with Bob's again. I would rather live or sit on a cardboard box.