E-Z Rent A Car Complaint - EZ Rent a Car is a SCAM!
TAMPA, FLORIDA -- DON'T DO IT!! This company is a SCAM!!
I rented a mini-van from Orbitz.com for 3 days. EZ Rent a Car described the mini-van as being able to hold 7 passengers & 4 large suitcases. Check in was a hassle and took about 30 minutes. When they finally brought the car around it was a SMALL mini-van that wouldn't even fit 2 small suitcases in the trunk. I was livid but did a quick walk around inspection of the car alone and there was no visible nicks or dents. We drove from Tampa to Clearwater Beach and parked the car at the hotel for our entire trip. Three days later we went to return the car... He told me to stay inside while he went out and performed an inspection of the car. He then called me out to point out a small nick on the side of the car. I was livid explaining to him there was no way we caused this as we only drove it 40 miles and certainly didn't get into an accident and it was left in a secure parking lot! They took me into the office to look up information about the last person who rented the car. The manager was "in the back" and "unavailable". They couldn't find any paper work but assured me that everything would be ok. I refused to sign the paper stating any damage was done to the vehicle in my presence. We had a plane to catch and I took their word for it. Three weeks later I get a letter in the mail for $2,400 worth of damage! The estimate of damage they charged me for is for a new front and back bumper and side panel! Including $540 for "loss of use" while the car was being repaired. After doing some research online about this company I have confirmed that I have been scammed. I plan on doing whatever it takes to fight this company!
Looking back I wish I would have paid a little extra to rent from a brand name company. There is a reason their prices are so cheap it is a SCAM! Stay away.