RCN Complaint - RCN - QUALITY OF SERVICE
HERNDON, VIRGINIA -- RCN Web Mail is simply terrible.
I have been a customer for 15+ years (Before RCN) purchased Erols. The past few years web mail service has been literally atrocious.
About 1 month ago, I got into an email conversation with a customer service representative who finally relented and said she knew of the problem because many customers were complaining and that they were aware of the latency problem for some time and were working on resolving it.
It got so, that I recently mailed a letter to the President and CEO complaining about the so-called "service". In the letter I told him RCN's service was literally driving me away to another ISP.
I got a phone call back from his assistant who said they were working on fixing the problem. No Cigar!!!
After being a customer for 15+ years, I'm gone!!!