Home Depot Compliment - Restored My Faith In "Customer Service"
MUSKEGON, MICHIGAN -- The Home Depot
Attn: Frank Blake, CEO
2455 Paces Ferry Rd. NW
Atlanta, GA 30339-4024
April 10th, 2011
Dear Mr. Blake,
It is with great pleasure that I write this letter to thank you and your company for your dedication and persistence in resolving a recent issue (record #50333420). With the help of your customer service line, (specifically Lena Osborne) and the diligence of local store employee Sarah Howard and manager Matt Walker, we received replacement carpeting for our home.
You have restored our faith in customer service and superior business practices. It is refreshing to find a company that truly stands by their values while "going over and above" to ensure customer satisfaction. My family will be eternally grateful and will show our appreciation and loyalty by continuing to choose your store for all our home improvement needs.
Once again, Thank You!