AT&T Complaint - Self Installation Rip-Off
EVANSTON, ILLINOIS -- I ordered AT&T U-verse internet service with the self install option for my home. Being an electrical contractor for over forty years, I’ve installed hundreds of telephone systems. When I installed the equipment, the service did not work. I called AT&T tech support, and they confirmed that everything that I had done was correct. So, they would send a tech out to find the trouble.
The tech checked all the internal wiring that I had previously done and commented that it was not only professionally done, but it was correct. He told me that he needed to install a separate jack for the U-verse. He used my same wire that was there. This was never mentioned anywhere in the installation instructions or anywhere on the AT&T website. If I would have known this before he entered my house, this was something that is easily accomplished.
I asked the tech if many people who opt for the self install option end up having an extra charge and the aggravation of a tech coming into their house. He told me that honestly, most people cannot self install, but AT&T certainly doesn’t tell the customer up front.
The end result was that everything now worked fine, but I am now being billed an additional $110 extra for the tech to enter my house and install the jack.
I feel very misled.