Centurylink Complaint - Centurylink, time to throw down!

Review by dlodown1 on 2011-04-13
Centurylink is a monopoly in Southern MO. I'm not sure how they legally can control every aspect of the communication market, but it's time to put it to an end. Like anybody else, I could look the other way on the monopoly issue if the service was adequate, but that is not the case. My Father passed away a month ago. Several important phone calls from insurance companies, social security, attorneys..etc have been missed do to Centurylink's service. Everytime an incoming call is made from a landline a recording comes on and tells the caller the line has been disconected. After reporting the problem three times, Centurylink sent out a repairman. They told us the problem was fixed, which was a clear lie. My Mother is on the verge of nervous breakdown, and customer service's response has been to mock her. There is no other service we can use in this particular area, we're stuck with Centurylink. We are giving them one more chance to properly address this problem. If this does not work, violence is my only remaining answer. I will not see my Mother treated this way, and her financial future jeopardized because of the inadequate, monoploy that is Centurylink. My next move will be to break some bones.
Company Response on 09/16/2011:
This is Joey with the @CenturyLink Help team. We are terribly sorry to read about everything that has happened and will gladly help with this. Can you please contact us at TalkToUs@CenturyLink.com? Be sure to include the account number in question and to reference your post here on my3cents.com. Thanks.

Joey H
Manager, @CenturyLinkHelp Team
Comments:2 Replies - Latest reply on 2011-04-14
Posted by Kurizumaru on 2011-04-14:
I'm not sure openly posting a threat like this is going to do any good. I'm also not sure it's a good idea. You might want to edit that out.
Posted by T on 2011-04-14:
Threatening violence isn't a way to cure anything except a schoolyard disagreement.

The problem you describe is a serious one. What explanation has the company given?

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