Mattress Warehouse Complaint - Don't buy from these clowns!
ALTOONA, PENNSYLVANIA -- A very unsatisfactory and stress-filled experience. This company advertises 'money back guarantee' in their ads... don't you believe it! When they want to sell you something they are all nice and can do all kinds of things, right in the store. After you pay your money for a mattress set plus $65 for delivery, (and another add on fee of $28.00 to remove your old set)you get a nice sales contract/invoice that basically says you are now stuck with your purchase no matter what.
I bought the Serta Intricate set for $800.00 after much research and 'trying out' of various mattresses. This one felt great in the store, but when it was delivered if felt like a different bed entirely. After three nights of NO SLEEP at all... AND buying a mattress topper to try and make it livable, I ended up in tears from pain and lack of sleep. It was lumpy and dipped in places.
Of course I was told 'no return' policy and I should just 'get used to it.' Now I know there is a certain amount of adjustment with a mew mattress set... but I have NEVER had a bed hurt me like this one did. I called the Serta company and was told that since it wasn't a manufacturing flaw (oh really, and how would you know this?) I was out of luck... she actually said some mattresses take a month to get used to! I have never had that experience and have always enjoyed my new mattresses right away.
I went out and bought another mattress from a different dealer (A Simmons Beautyrest which we owned before)costing me $700 for just the mattress. It's great And I'd recommend it. A costly lesson for sure... NEVER BUY FROM MATTRESSS WAREHOUSE and avoid SERTA, they are poorly made!!!!
Oh and one more thing... I was promised a Serta Sheep which was on the invoice, but never got that... silly I know but with all my grief I wanted my freakin'$800 sheep!