Amazon.com Complaint - A-Z Guarantee SCAM - A-Z Guarantee SCAMS sellers
The A-Z Guarantee that Amazon uses to protect buyers is a scam and it hurts sellers. I sold a product worth over a $100 dollars and the buyer claimed he was unsatisfied.
The A-Z Guarantee states that the buyer is eligible to file for it if he is unable to negotiate a refund with the seller. I offered a refund to the buyer 3 TIMES, if he would return my product. But no, he filed the A-Z claim, stole my product by never returning it, and Amazon refunded his money from my account.
I contacted Amazon about 5 times. They said that their decision is final and I should have "worked out" the differences with the buyer myself. Thanks for the suggestion, considering the buyer never responded to ANY of my emails.
Amazon robbed me of my product and my money. And of course, there is NOTHING I can do since they are a rich company who would hire pricy lawyers to squish me in court.
Let this be a lesson to potential sellers. There have been numerous complaints about A-Z and there is another negative review about it here. Be warned!